Server Infrastructure Upgrades
Tonight, October 1, 2012, starting at 11:59pm, we will be performing upgrades on some of the networking equipment in our Santa Rosa data center. These upgrades should not cause down time for any...
View ArticleSwitch Failure
Today, at 11:37AM, one of our atm switches serving FRATM and Business-T customers experienced a software failure and rebooted. As of 11:48AM the switch is back online and working normally. We are...
View ArticleRouter Maintenance
Tonight, October 3rd, starting at 11:59PM, we will be performing maintenance on several routers that serve legacy dsl customers customers in Northern California. Expected downtime is less than 15...
View ArticleNetwork Maintenance
Tonight, October 9th, starting at 11:59pm, we will be performing maintenance on equipment serving our Santa Rosa data center. Â No customer impact is expected for this maintenance window. -Tomoc...
View ArticleSacramento Backhaul Upgrades
Tonight, October 11, starting at 11:59pm, we will be cutting over to a new backhaul for our ATM and telecom services in the Sacramento area. This migration should not cause any down time for telecom...
View ArticleLegacy DSL Outage
At around 7PM this evening an aggregation device that serves a subset of legacy DSL subscribers in the  Bay Area became unresponsive. The device was reloaded and service was restored by 7:15PM. We are...
View ArticleFlexlink Outage
Tonight, October 22, equipment serving a small subset of Flexlink Ethernet customers became unreachable. We are dispatching immediately to replace the failed hardware and will provide an update when...
View ArticleLegacy DSL Maintenance
This evening, beginning at 11:59PM, we will be performing maintenance on equipment serving a subset of legacy DSL customers in the Bay Area. Expected downtime is less than 10 minutes for affected...
View ArticleNOC Hotline Down
Due to Hurricane Sandy on the East Coast, calls may not ring though to the Network Operations Hotline. This does not affect calls to Customer Support. Update: We believe that the Network Operations...
View ArticleCore Router Maintenance
Tonight, October 30, starting at 11:59pm, we will be performing maintenance on some of our core networking equipment. We do not anticipate any customer downtime during this window. -Tomoc and Robbie...
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